Privacy Policy

Effective Date: August 1, 2026
Last Updated: August 1, 2026

Welcome to Elder Nepal ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit www.eldernepal.com, create an account, place an order, or interact with our services.

By using our website, you agree to this Privacy Policy.

1. Information We Collect

We collect information to process your orders and improve your shopping experience.

Personal Information

When you place an order or create an account, we may collect:

  • Full name

  • Email address

  • Mobile number

  • Shipping address

  • Billing address

  • Province and postal code

Payment Information

When making a purchase, we collect:

  • Order number

  • Transaction ID

  • Payment method

  • Payment status

We do not store your credit/debit card details or CVV. Payments are securely processed by PCI-DSS compliant payment providers.

Account Information

If you create an account, we may collect:

  • Username

  • Encrypted password

  • Order history

  • Wishlist

  • Product reviews

  • Profile picture (optional)

Device Information

When you browse our website, we automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Time spent on pages

  • Website activity

Customer Support Information

If you contact us, we may collect:

  • Emails

  • Live chat conversations

  • Phone conversations

  • Feedback

  • Product inquiries

  • Complaint details

Optional Beauty Preferences

If you voluntarily provide information such as:

  • Skin type

  • Skin concerns

  • Beauty preferences

We use it only to personalize product recommendations.

2. How We Collect Your Information

We collect information:

Directly From You

  • Creating an account

  • Placing an order

  • Contacting support

  • Writing reviews

  • Joining promotions

  • Subscribing to newsletters

Automatically

Through:

  • Cookies

  • Website analytics

  • Server logs

  • Tracking technologies

From Third Parties

Including:

  • Payment providers

  • Shipping partners

  • Social login providers (Google, Facebook)

3. How We Use Your Information

We use your information to:

  • Process orders

  • Deliver products

  • Manage your account

  • Respond to customer service requests

  • Send order updates

  • Improve our website

  • Recommend suitable products

  • Prevent fraud

  • Comply with legal obligations

  • Send marketing communications (only with your consent)

4. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Keep products in your cart

  • Remember login sessions

  • Analyze website traffic

  • Improve website performance

  • Show relevant advertisements

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We never sell or rent your personal information.

We may share information with trusted service providers such as:

  • Payment processors

  • Shipping and logistics companies

  • Email service providers

  • SMS service providers

  • Cloud hosting providers

We may also disclose information if required by law or governmental authorities.

6. International Data Transfers

Your information is primarily stored and processed in Nepal.

If data is transferred outside Nepal, appropriate safeguards are implemented to protect your information.

7. Data Retention

We retain your information only as long as necessary.

Data Type Retention Period
Order Records 7 Years
Account Information Until account deletion + 1 year
Customer Support 3 Years
Marketing Preferences Until consent is withdrawn
Analytics Data 26 Months
Payment Information According to payment provider policies

8. Your Privacy Rights

Under Nepal's Individual Privacy Act, 2018 (2075 B.S.), you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw marketing consent

  • Restrict processing

  • Request a copy of your data

  • Object to certain processing activities

To exercise these rights, contact us at:

privacy@eldernepal.com

We will respond within 30 days.

9. Data Security

We use industry-standard security measures, including:

  • SSL/HTTPS encryption

  • Secure password hashing

  • PCI-DSS compliant payment processing

  • Restricted employee access

  • Regular security reviews

  • Data breach response procedures

10. Children's Privacy

Our website is intended for users aged 16 years or older.

We do not knowingly collect personal information from children under 16.

If such information is identified, it will be deleted promptly.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

We recommend reviewing their privacy policies before sharing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

If significant changes are made, we will:

  • Update the "Last Updated" date

  • Publish the revised policy on our website

  • Notify registered users when required by law

Continued use of our website after updates means you accept the revised policy.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us.

Company: Elder Prroject Ltd.
Imported & Distributed By: BLC Global Logistics Pvt. Ltd.
Website: www.eldernepal.com
Support Email: elderskinorigins@gmail.com
Response Time: Within 3 Working Days
Governing Law: Individual Privacy Act, 2018 (2075 B.S.) – Nepal
Jurisdiction: Courts of Nepal