Terms & Conditions

Effective Date: August 1, 2026
Last Updated: August 1, 2026

Welcome to Elder Nepal. By accessing, browsing, registering, or purchasing from www.eldernepal.com, you agree to be bound by these Terms & Conditions. These Terms constitute a legally binding agreement between you ("Customer", "User") and Elder Nepal Pvt. Ltd. ("Elder Nepal", "we", "our", "us").

If you do not agree with these Terms, please discontinue use of our website immediately.

1. Acceptance of Terms

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

We reserve the right to modify these Terms at any time. Continued use of the website following any updates constitutes acceptance of the revised Terms.

2. Definitions

  • Website refers to www.eldernepal.com.

  • Products refers to cosmetic, skincare, beauty, and personal care items offered on the website.

  • Order means a confirmed purchase transaction.

  • User / Customer means any individual accessing or purchasing from the website.

  • Account means a registered customer profile.

  • Content includes text, images, videos, graphics, logos, and product descriptions displayed on the website.

3. Eligibility

To use our services and place orders, you must:

  • Be at least 15 years of age.

  • Have a valid delivery address within Nepal.

  • Have legal capacity to enter into a binding contract.

  • Not be restricted or banned from using our platform.

We reserve the right to refuse service where eligibility requirements are not met.

4. Account Registration & Security

Creating an Account

You are responsible for providing accurate and current information when creating an account.

Account Security

You are responsible for:

  • Maintaining confidentiality of your login credentials.

  • Restricting access to your account.

  • Notifying us immediately of unauthorized account access.

We are not responsible for losses resulting from failure to protect your account credentials.

Account Suspension

We may suspend or terminate accounts that:

  • Provide false information.

  • Violate these Terms.

  • Engage in fraudulent or harmful activities.

5. Products & Product Information

Product Listings

We strive to provide accurate product descriptions, images, ingredients, and pricing. However, errors may occasionally occur.

Cosmetic Product Disclaimer

Before using our products:

  • Review ingredient lists carefully.

  • Conduct a patch test before first use.

  • Discontinue use if irritation occurs.

  • Consult a dermatologist if necessary.

  • Keep products away from children.

Our products are cosmetic products only and are not intended to diagnose, treat, cure, or prevent any medical condition.

Product Images & Shades

Actual product appearance may vary slightly due to screen settings, lighting, and device displays.

Product Availability

All products are subject to availability. We reserve the right to discontinue products or limit quantities without prior notice.

6. Ordering Process

Placing Orders

Submitting an order constitutes an offer to purchase products at the listed price.

Order Confirmation

You will receive:

  • Order Confirmation Email

  • Shipping/Dispatch Notification

Customer Order Cancellation

Orders may be canceled within 12 hours of placement if not yet dispatched.

Cancellation by Elder Nepal

We may cancel orders due to:

  • Stock unavailability

  • Payment verification issues

  • Delivery restrictions

  • Pricing errors

Eligible refunds will be processed to the original payment method.

7. Pricing & Taxes

Pricing

All prices are displayed in Nepalese Rupees (NPR) and include applicable taxes unless otherwise stated.

Promotions & Discounts

  • Discounts cannot be applied retroactively.

  • Promotional codes may have usage restrictions.

  • We reserve the right to cancel orders affected by pricing errors.

Taxes

Applicable taxes and VAT will be displayed during checkout.

8. Payment Terms

Accepted Payment Methods

  • eSewa

  • Khalti

  • ConnectIPS

  • Fonepay

  • Internet Banking

  • Bank Transfer

  • Cash on Delivery (selected locations)

Payment Security

All transactions are processed through secure and encrypted payment gateways.

We do not store sensitive payment information such as card numbers, CVV codes, or banking credentials.

Failed Payments

Orders with unsuccessful payment verification may be canceled automatically.

9. Intellectual Property

All content on this website, including:

  • Logos

  • Product images

  • Product descriptions

  • Graphics

  • Website design

  • Brand assets

is the exclusive property of Elder Nepal Pvt. Ltd.

You may not reproduce, distribute, modify, or commercially exploit any content without written permission.

10. Prohibited Activities

Users may not:

  • Use the website unlawfully.

  • Submit false information.

  • Attempt unauthorized access.

  • Upload malware or harmful code.

  • Commit fraud or payment abuse.

  • Harass customers or staff.

  • Misrepresent affiliation with Elder Nepal.

Violations may result in account suspension or legal action.

11. Reviews & User Content

Customers may submit reviews and feedback.

Reviews must not contain:

  • Offensive language

  • False statements

  • Personal information

  • Competitor promotions

We reserve the right to remove inappropriate content.

By submitting content, you grant Elder Nepal permission to display and use such content for business and marketing purposes.

12. Limitation of Liability

To the maximum extent permitted by law, Elder Nepal shall not be liable for:

  • Indirect or consequential damages.

  • Business interruptions.

  • Website downtime.

  • Delivery delays caused by third-party logistics providers.

  • Allergic reactions resulting from failure to follow usage instructions.

Our total liability shall not exceed the amount paid for the relevant order.

13. Indemnification

You agree to indemnify and hold harmless Elder Nepal, its employees, affiliates, and representatives from claims, damages, or expenses resulting from:

  • Violation of these Terms.

  • Misuse of our website.

  • Violation of third-party rights.

14. Disclaimer of Warranties

The website and services are provided on an "as is" and "as available" basis.

We do not guarantee:

  • Continuous website availability.

  • Error-free operation.

  • Suitability of products for every individual.

15. Third-Party Services

Our website may contain links to third-party websites, payment providers, or social media platforms.

We are not responsible for the content, privacy practices, or policies of third-party services.

16. Force Majeure

We shall not be liable for delays or failures caused by circumstances beyond our control, including:

  • Natural disasters

  • Government restrictions

  • Strikes

  • Internet outages

  • Public health emergencies

17. Governing Law & Disputes

These Terms are governed by the laws of Nepal.

Any disputes arising from use of the website shall first be addressed through customer support. If unresolved, disputes may be referred to the appropriate courts or consumer protection authorities of Nepal.

18. Changes to These Terms

We reserve the right to update these Terms at any time.

Changes become effective immediately upon publication on this page.

19. Contact Information

Elder Nepal

Contact Us

If you have any questions about shipping or delivery, please contact us.

Support Email: elderskinorigins@gmail.com
Website: www.eldernepal.com
Support Hours: Sunday – Friday, 9:00 AM – 7:00 PM (NST)
Response Time: Within 1–2 Business Days