Shipping Policy
Effective Date: August 1, 2026
Last Updated: August 1, 2026
Thank you for shopping with Elder Nepal. We are committed to delivering your cosmetic and beauty products safely and on time across Nepal.
Shipping Coverage
We currently deliver to all 77 districts of Nepal.
At this time, we do not offer international shipping.
Delivery Time
Estimated delivery times are:
| Delivery Area | Estimated Delivery Time |
|---|---|
| Kathmandu Valley | 1–2 Business Days |
| Major Cities | 2–4 Business Days |
| Regional Areas | 3–6 Business Days |
| Remote Areas | 5–10 Business Days |
Delivery times are estimates and may vary due to weather, public holidays, strikes, natural disasters, or courier delays.
Express Delivery
Express delivery is available for selected locations.
| Service | Delivery Time |
|---|---|
| Kathmandu Valley | Same Day or Next Day |
| Major Cities | 1–2 Business Days |
Additional charges apply for Express Delivery.
Shipping Charges
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Towns & Cities: Free standard shipping is available on all orders, irrespective of the order value.
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Cash on Delivery (COD): A minimum order value of NPR 500 is required to place an order using Cash on Delivery.
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Remote / Hilly Areas:
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Orders of NPR 1,000 or above qualify for free delivery.
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For orders below NPR 1,000, an additional delivery charge of NPR 70 will apply.
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Any applicable delivery charges will be displayed at checkout before you place your order.
Order Processing
Orders are processed after payment confirmation or Cash on Delivery (COD) verification.
Processing Schedule
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Orders placed before 11:00 AM (NST) on business days are generally processed the same day.
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Orders placed after 12:00 PM, on Saturdays, or public holidays are processed on the next business day.
Business Days:
Sunday to Friday
Saturday and public holidays are non-working days.
Order Tracking
Once your order is shipped, you will receive:
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Order confirmation email
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Shipping confirmation email
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Tracking number
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Courier tracking link
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SMS delivery updates (where available)
You can also track your order from your My Orders page after logging into your account.
Cash on Delivery (COD)
Cash on Delivery is available for eligible locations.
Please note:
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COD availability depends on your delivery area.
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Minimum COD order value: NPR 500
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Remote delivery areas may require prepaid orders.
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Additional COD charges may apply in certain locations.
Please keep the exact payment amount ready during delivery.
Delivery Attempts
Our courier partners will make up to three delivery attempts.
If delivery cannot be completed:
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Prepaid orders will be returned to our warehouse.
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Eligible refunds will be processed after deducting applicable shipping charges.
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COD orders will be cancelled.
Additional shipping charges may apply if you request re-delivery.
Incorrect Shipping Address
Please ensure your delivery address and phone number are correct before completing your order.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.
Address changes can only be made before your order has been dispatched.
Packaging
Every order is carefully packed to protect your products during transit.
Our packaging includes:
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Protective wrapping
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Leak-proof packaging for liquid products
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Extra protection for fragile items
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Tamper-evident sealing
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Environmentally conscious packaging whenever possible
Shipping Delays
Occasionally deliveries may be delayed due to:
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Public holidays
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Festivals
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Weather conditions
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Natural disasters
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Courier capacity
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Remote delivery locations
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Payment verification
If your order experiences a significant delay, our support team will keep you informed.
Lost or Missing Shipments
If your package appears lost:
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Check your tracking information.
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Confirm with family members or neighbors.
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Contact us within 7 days of the expected delivery date.
If the shipment is confirmed lost, we will offer either:
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A replacement, or
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A full refund, including the original shipping charges.
Damaged Packages
If your package arrives damaged or appears tampered with:
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Take photographs before opening the package.
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Contact us within 48 hours of delivery.
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Our team will investigate and arrange a replacement or refund if eligible.
Gift Packaging
Gift packaging is available during checkout for an additional fee.
Gift orders may include:
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Premium gift box
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Personalized gift message
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Invoice excluded from the package
Corporate & Bulk Orders
For bulk purchases or corporate gifting, please contact us for customized pricing and delivery arrangements.
Email: elderskinorigins@gmail.com
Contact Us
If you have any questions about shipping or delivery, please contact us.
Support Email: elderskinorigins@gmail.com
Website: www.eldernepal.com
Support Hours: Sunday – Friday, 9:00 AM – 7:00 PM (NST)
Response Time: Within 1–2 Business Days